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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Haslucks Green Medical Centre


Terrible Service

I had a baby in May and have since spent countless hours of my time waiting on hold to book in for my daughters vaccinations along with my own recovery. You have to wait near your phone all day waiting for them to call you back and if you miss the call (which is likely with a newborn) you can’t call them directly back you go back on hold!!!!! I got prescribed antibiotics over the phone - without seeing what the problem was. I then had a 2 min call from a doctor regarding post birth problems who couldn’t get me off the phone quick enough. Since Covid and joining SHP it has been a terrible, terrible service and added a LOT of stress during my first few months of being a mother. I cannot put in to words how bad the SHP operation is. Please take note that my ratings in stars below reflect the phone service since I have not been to Haslucks since Feb. Prior to Covid I had no problem with the surgery.