Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


Great Practice, Impossible to get in touch

Pre-covid, this was an absolutely EXCELLENT practice, but it's now absolutely impossible to get in touch with them, queues on the phones are ridiculous and it seems to be that unless you are literally about to die it's impossible to get an appointment - PLEASE if anyone from the practice is actually reading this info, can you increase the amount of people answering the phones for the SHP group overall, being "position 56 in the queue" and it taking an hour and a half to even talk to someone is really not good enough, even with COVID taken into consideration.