Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Haslucks Green Medical Centre


Cannot get through to surgery

Since this surgery joined SHP the service has become awful. Cannot phone for an appointment for my toddler, took 6 days for a call back from an online consultation and I only got a response because I complained on the SHP Facebook page. I’m in the process of escalating the complaint as GP only responded via text and diagnosed eczema without looking at the injury, which was an infected cut and not eczema. I am disgusted that GPs are using Covid as an excuse to not see patients, all other businesses have now returned to normal operations, why are GPs different?