Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


Shockingly poor service

Impossible to get through on the phones, always over capacity or number 45 in the queue at best, just to be cut off at 4 in the queue after waiting on hold forever. When I finally did get through to ask to speak to a doctor about shielding advice for my prematurely born son, I was fobbed off by the receptionist and told to look up info on the government website instead, because COVID is such a new virus the doctors don’t have the information. The rest of the country is getting back to work but where are the GPs? Why aren’t they answering the phones? Disgraceful!