Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


No response to complaint

I complained about them mis-prescribing drugs on 2 occasions. I have telephoned on numerous occasions but no response. Their call handlers keep sending emails but no one of any responsibility/authority responds. This is a failure of complaints process, endangerment of patient and an atrocious level of communication. I see no alternative than contacting the Ombudsman.