Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


Excellent doctors but difficult to access

The doctors and care I have received has been great, the problem is accessing appointments. The phonelines are hopeless so I come down to the surgery and join the queue long before they open. The queue is always very long and you are still not guaranteed to get an appointment. You are just told to come back the next day. Accessing GP appointments is very frustrating.