Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Haslucks Green Medical Centre


Phone booking system is poor

Getting an appointment is very difficult. If you attend the surgery in the morning there can be 15 people in front of you and by the time you get to the receptionist all appointments are gone. When I call to book an appointment I can be anywhere between 40-56th in the queue and by the time the call is answered all the appointments have gone, and I am told to try again the next day. If I am lucky enough to get an appointment I can rarely be seen at my closest surgery and appointments are offered at other surgeries. This is a problem as my wife and I have mobility issues and we do not have our own mode of transport. No consideration is given to this. Why can each surgery no longer have their own booking system for people who live local to that surgery rather than a huge central system that is clearly not working.