Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Haslucks Green Medical Centre


It's so hard to get an appointment

There are long waiting times on the telephone service. It can take over an hour to speak to a receptionist, to be told there are no appointments. You are then told to phone back tomorrow at 8am, but you just have exactly the same experience and there are still NO appointments. This has happened to me on numerous occasions. I have been so desperate in the past that I have used A&E. I've even been told by friends to use a service that you pay £20 for to speak to a doctor. Not being able to see a doctor at your GP surgery is just not right!