Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Haslucks Green Medical Centre


Patient details not transferred over from GP

I moved in 2021 to a new surgery in March 2021. Previous Dr took me off their system in March 2021. This surgery has not requested my details to be transferred over, so they have no health details about me. Because of this, I am not correctly being diagnosed or no follow up are being provided for my long-standing health conditions which I have. I am worried about not being prescribed the correct medications. My medications are being played around with and they are diagnosing based on the last 18th month rather than accessing my full health records. I have received no proper follow ups or reviews. I chased it with the health care ombudsman, but I was told I had to raise a complaint with the Dr. I don't even want to put a complaint in now because it is a nightmare. Trying to get through to the GP is a nightmare.