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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Green Lane Surgery


Long queue on phone when you call the surgery

When you contact the surgery, there are long queues already on the phone. You have to have a telephone consultation before you can see a GP if you manage to get through. When you do get appointment, there is 2 weeks wait. Most of the time the reception staff are helpful, but they can be nosey. They want to know why we want to see the Dr. I had a coil put in and had to explain to the receptionist the reason for wanting to see the GP which I was not comfortable with. A brief description should be sufficient enough.