GPS Healthcare - Yew Tree

Yew Tree Surgery are very good, I never have any problems getting an appointment when I need one. I feel that I receive an extra level of service because I have a learning disability. They are very kind and caring and help me a lot.

My experience of Yew Tree Medical centre has not been great. I waited 3 weeks for an appointment with a specific doctor and my appointment was cancelled on the morning of the appointment. They did book it in for the following week but I have experienced a lack of communication and received poor information from the surgery. My medication was changed just before Christmas during a 5 minute appointment where the doctor gave me the choice out of two. I felt on the spot and did not feel well equipped to make that decision so I have been fearful to start taking it because I am not sure that it is the correct medication for me. I want the doctor to advise me what the best medication is not ask me to decide. I do not feel that doctors understand how patients with mental health problems feel. I have not started taking the new medication and I am still waiting for an appointment to get the information I need.

The surgery in general is okay, access to doctors needs to be improved. The doctors are really good when you get to see them, the problem is getting an appointment to see one which is very frustrating.

I have been quite impressed with the service offered by the surgery. I have been happy with access and treatment.

I am concerned about the lack of face to face appointments. I had to pay privately for footcare, despite having diabetes the gp offered no help and would not refer me.

I have no problems accessing healthcare from my GP. I find it quite easy to get an appointment.

You are only able to make appointments by telephone at 8am. I was number 5 in the queue but all appointments at Yew tree had gone when my turn came. I was offered an appointment at another surgery. The GP prescribed medication but I was not in receipt of the medication for 48 hours as a doctor at Yew tree needed to sign off the prescription and did not do so. Meanwhile I was on pain.

It can be really difficult to get access to my own test results. I ring them and chase it up all the time. I feel so bad every time they tell me that they will communicate with me if there was something concerning with my blood test, how about letting me know that my tests results are great instead of bad news.

I have tried to get an appointment recently myself but I was contacted for a diabetes review. I was sent to a different surgery for this and luckily I do drive. I would imagine this could be difficult for those on public transport as it would be a journey on two buses.

The doctors at this surgery are very good at communicating with the patients. I manage to get appointments for my routine check up.