Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Village Surgery


No GP on a daily basis at Village Surgery

Resident GPs have been removed from this surgery which is not suitable for a lot of residents. Some no longer drive and the bus service is not frequent enough to get to alternative surgeries that are offered for a GP appointment. I am never able to get an appointment when phoning Village Surgery at 8am I am always given the same answer that there are no appointments left. However, if you ring 111 they will offer you an appointment for that day at the Village Surgery. We should not have to use this route unless absolutely necessary but it will be used more frequently just to be able to get an appointment.