Extremely hard to get appointments
Very difficult to get appointments by ringing the surgery. Used to have a direct line now have to go through Tanworth Lane number then select for Village Surgery. Pre 2020 it was easier by calling the surgery direct. However, we have some extremely unhelpful receptionists who are very rude when trying to explain why an appointment is needed. I disagree with a receptionist knowing what my medical problem is so that they decide whether or not I can have an appointment my medical issue is something I need to speak with a GP about not a receptionist. The way the reception and waiting area is set up anyone in the waiting room can hear any phone call the receptionist takes and any patient who comes into the practice trying to make an appointment explaining their symptoms - NOT very private as some patients in the waiting area are clearly embarrassed by what they hear. Since 2020 when we do get an appointment we never see the same GP so most of the time is taken up going over medical history - we need continuity of care and seeing the same GP each time would be very beneficial. I have been trying to get my annual bloods done (now 3 years since last taken) and receptionist tells me I have to be invited by a Healthcare professional to have them done - seeing as how I can't get to speak to one I am still waiting - not happy about this at all.