Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

GPS Healthcare - Village Surgery


Never get appointments timely

Even though it was decided it should be an urgent appointment was told I would need to ring daily to see if there was an appointment. Phones ring out for ages/ left on hold and difficult to speak to someone about test results. Overall poor. Receptionists are gatekeepers of medical appointments they have no training to triage.