Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Tanworth Lane

12345

Can’t even get through on the phone

It was tough enough trying to get an appointment pre-lockdown 2020 it is now near impossible. Even when you wait for 40 mins on hold when you become caller No.1 the phone just rings out and no one answers. If you do get through you have to get past a receptionist who decides whether or not you need a GP to call back. I’ve spent hours on the phone over the last 12 months and have gotten absolutely nowhere: