Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Tanworth Lane


Online booking system is a real hassle!

Having to book appointments online using the online system is a real hassle. You have to go on line early in the morning which can be difficult if you are at work or if it is urgent and you are really not feeling well. You can get a call back from the surgery but if you miss the call you cannot call them back. If they offer you an appointment and its not convenient it is very difficult to get an alternative.