Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Tanworth Lane


Communication could be improved

This service could be improved. If you ring for an appointment they are all gone by the time you get through. Patches is good but you are sent all over and they don't always tell you which practice your appointment is at on the text messages they send you. The communication in general could be better as they have changed our appointments by half an hour in the past and not told us. The doctors have also not communicated with me regarding my results and now I have to wait for an appointment with a different doctor.