Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Tanworth Lane


Trying to get an appointment is a nightmare!

Booking appointments is an absolute nightmare, and even more frustrating when I am trying to book an appointment for my young child. They have a triage system but it's common that they do not call you back when they tell you they will. My child is on the waiting list for ASD/ADHD diagnosis but the difficulties they face continue to worsen. With nowhere else to turn I try and get them seen at the doctors to at least make a record of the difficulties but I cannot get an appointment, and they do not even call back.