Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Park Surgery


Appointment system doesn\'t work

Overall they are okay it's just difficult to get through to get appointments. The patches system is rubbish and I can't book appointments through it, I've tried. I recently received a message saying I had an appointment that I never booked. I called to tell them this and they said it didn't exist so why did I get the message.