Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Park Surgery


No appointments & unhelpful

My wife who lives with a health condition was very unwell and I tried to get an urgent appointment. It was on a Friday, and despite explaining how unwell she was I was told to call back on Monday. No advice or alternative advice was given. We ended up in hospital that evening, and had to call 999.