Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Park Surgery


Poor service - repeat prescription

I ordered a repeat prescription and submitted online as usual. I expected to go to the pharmacy a few days later to pick up my items. However I received a text from GP Surgery stating the following : Dear xxxxx, You have requested a medication(s) that is available over the counter. We now ask that patients (or family) purchase these items over the counter. Please see the below link for information- https://www.birminghamandsolihullccg.nhs.uk/your-health/over-the-counter-medicines Thanks, [Dr Name] GPS Healthcare There was no reference as to which of my 2 medications it referred to, no explanation why after over 4 years the situation has changed and the link they provide doesn't work. I think it is an irresponsible response from GPS Healthcare and as it is impossible to get through to them on the phone without taking half a day annual leave from my job (as an NHS employee) to wait to be answered I have guessed which one it refers to prior to collection. I cannot believe GPS Healthcare think this is an appropriate response to the only way to order repeat prescriptions (ie online). They ought to be ashamed of themselves.