Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre


A hit and miss service

My experience has been very hit and miss. Getting an appointment can be very difficult. They have moved on to digital access for appointments using the 'Patches' system, and you cannot book an appointment over the telephone. I am 77 years old and this is a struggle, and I fear for the older community. I was however able to get an appointment back in early January 2025 when the doctor was very good and made a referral for me.