Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre


Thankfully I insisted on a hospital referral

I attended Meadowside surgery concerned about a lump. The doctor insisted it was a fatty lump. I was unhappy with this and following number of appointments I insisted on being referred to the hospital, where I was diagnosed with cancer. I had to fight for the hospital referral and had I not my cancer may have been left untreated for much longer reducing the success of treatment. I feel that I should have been referred straight away and should not have had to be made to feel like a nuisance.