Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre

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Can't get appointment through any system

I can't get appointments here. I recently called at 8am and was number 18 in the queue. When I got through I was told that they were full and I needed to use patches but that didn't work either. I went in to the surgery and there were 30 people in the queue. They told me to ring 111 to get an appointment. I am still trying to get an appointment but eventually went private for diagnosis.