Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre


Difficulty arranging a GP appointment

GPS Healthcare have a new appointment system called Patches. I received a text 2 weeks ago telling me to call the surgery to make a routine appointment, for which I am happy to wait 4/6 weeks. I called this morning and was informed that there are no appointments available today. Having explained that I did not expect this as it is not urgent and I am happy to wait, I was then informed that I must use the Patches system to request an appointment. Following this I will be put on a triage list and an appointment will be allocated to me or I may call the surgery at 8am. How can a system like this be beneficial to the patient. I don’t need to be seen urgently so why do I need to use Patches, or call the surgery at 8am. Why could I not be added to the triage list having been asked to call the surgery. I can make an appointment with the asthma nurse over the phone so why is that not the case here. I cannot see how this system benefits patients and certainly the elderly and disabled.