Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre


Very difficult to navigate access over the phone

My wife suggested to get appointment, I can be on the phone for 40 minutes on hold waiting for response. It can very upsetting when the receptionist is also interrogating you about why you need to see a doctor and they try to diagnose me. I needed an inhaler and it felt like I had to jump through hoops to get it.