Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Meadowside Family Health Centre


Heart condition and all GP send is medication

I have had heart condition for many years and all they send is medications. The medication is reviewed on a yearly basis by phone. My blood tests are done yearly to test for my heart condition. When you see a doctor they ask, 'what can I do for you?' They should know from the records. They treat you like you have a plague. Getting past the receptionist is an issue. You don't want to be discussing your health concerns with them. I understand it is due to sheer of volume. All the doctors are part time.