Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Knowle


On the phone for an hour then cut you off

They don't answer the phone. If you get a telephone appointment and they can't deal with ir on the phone they make you phone an ambulance. I need to see a doc but I know it can't be dealt with on a call but I have to wait a month for a call tben another month to see them if I'm lucky. I was promised counselling a 16 months ago for anxiety and depression, never had it and when I told them they said thats tbe way it goes. SoI have been abandoned.