Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Knowle


Could have been simple!

My experience of the surgery has been poor. In general I find it difficult to book appointments. My most recent experience was not great. I contacted the surgery for an appointment. They signposted me to Pharmacy First. I explained that I had already seen a pharmacist and that they said I needed to see my GP. I was then told to go to a community opticians. After a very lengthy process and visiting a number of different services I was prescribed a simple court of antibiotics that my GP at GPS Knowle could have prescribed had I been allowed to access one. A very disappointing service.