Impossible to make an appointment
It appears that there is only one receptionist handling calls for all of the GPS practices, not just the local surgery. I typically wait between one to two hours on the phone, only to be disconnected or encounter delayed responses due to telephone issues on their end. On several occasions, I have been hung up on after long waits. Despite using the call-back service, I have never received a return call. Additionally, I am unable to make appointments other than on the day, which is highly inconvenient and impractical. Not only is this situation frustrating and inconvenient, but it is also severely worrying for the elderly or those who are seriously ill and cannot physically go into the surgery. The inability to secure timely medical help could have serious health consequences, potentially breaching NHS standards of care and the duty of care to patients. The current system fails to provide the necessary access to healthcare, which could result in untreated medical conditions and avoidable health complications. I am extremely concerned that this inadequate phone service is compromising patient wellbeing. This situation is unacceptable and needs immediate attention to prevent any further risk to patients' health. This issue requires an urgent review and resolution to improve the phone service and appointment scheduling process.