Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Knowle


Easy to access but poor mental health support

If I have a medical need I can get an appointment at the surgery. My concern is the lack of mental health support and treatment. I have medication review every 3 to 6 months, but I have been really struggling with my mental health over the past few months and the doctors have told me that there is nothing that they can do for me. I have been told I can self refer to other services. I find it very difficult to make phone calls because of my struggles, and living in a rural area means that phone signals are very unreliable. It would make a huge difference if doctors made referrals like they did before.