Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Knowle


Impossible to get appointments

Appointments are virtually impossible to obtain. Call back system was supposed to improve matters, on several occasions, no call back received. I have been with this surgery 47 years. If I had transport I would find another practice. I have no family here, they live in London. The Doctors and healthcare team are very good. However when you get through after waiting an hour if lucky, some reception staff are rude, no one asks the reason for your call and it doesn’t matter if you try to say you really need to see a doctor. I have never bothered doctors with matters that can be dealt with by our local pharmacy. So you are rudely told no appointments, call at 8am the following day. I live in Knowle, my surgery is in Knowle, why are we being told to go to the other 6 practices; when you have no family or transport this is unacceptable.