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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

GPS Healthcare - Knowle


getting an appointment is poor

Not able to get through to see GP. Seen a GP before about knee and was advised to ask for the same GP. When i have asked to see the same GP advised by receptionist staff Dr's dont do consultation. Complaint to manager at the practice who responded with they will bring it up in the next meeting and will mention receptionist was aggressive. I have written to them twice about appointments. when I write to them I get appointments straight away. Dr's are fine when you get to see them. Getting to see nurse is an issue and if you manage to get an appointment to them. I did manage to get an appointment to see a doctor regarding my knee. An x-ray was arranged within 2-3 weeks and on getting the result I was referred to see orthopedic who I saw within the 2-3 weeks of referral being made. I had to contact to check to see if my results came back as they had not checked it.