Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Dorridge Surgery


Care great, phone line dreadful

Great and efficient Covid vaccine arrangements, very accessible with good parking. Appointments over the phone work well, am quite happy not to have to go in unnecessarily, although one mis-treatment was only resolved when physically going in on another matter. E mailing in prescriptions works well, Telephone system is dreadful, 30 minutes plus on the phone seems the norm at any time of day, and one call was completely misunderstood resulting in a very odd letter response. Dread having to make the 8am call to get an appointment and find I’m already 17th in line. So, basically, generally good care from a practice I’m happy to belong to, but too difficult to get through to.