Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

DomCare


Domcare cared for an elderly relative

My relative’s carers were very kind, caring, patient, supportive and encouraging in a professional way. Going the extra mile. Also very good in contacting me with any concerns. My relative had carers 3 times daily and latterly 4 calls daily until going into hospital and then a nursing home. The staff I spoke to in the office were also very understanding and helpful, and if there was ever a need for them to ring me back they always did.