Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Medication never ready & long waiting times

The service is awful. I have put prescriptions in two weeks in advance and the medication is still not ready. When you attend the pharmacy you wait for such a long time. I have been waiting for so long in the past that I have had to leave before they were ready because it had started to get dark, and I was scared to walk home alone in the dark. I am in my 80s, have severe anxiety and I am unsteady on my feet. They do not seem to care though.