Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Excellent Customer Service

I have been using this pharmacy and have always found them very good. Recently there has been a change in management but this has not impacted the good service I receive. It is clear that they are over stretched and very busy, but I have not found this a problem. The staff are friendly and helpful, and I have always found the staff and pharmacist very supportive when I need assistance with medication.