Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Awful service, never had medication in stock

This pharmacy is an absolute nightmare. When prescriptions are sent through digitally they don't get medications ready. They wait for you to go in for them. The queues are always a nightmare and you end up waiting for ages. I thought the whole point of electronically sent prescriptions was so that they were ready for you to collect. Half the time they never have the right medication in and you then have to go back to your GP for a written prescription for you to take else where.