Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Prescriptions never ready, long queues

Since recent changes to staff I've experienced the worst service. Prescriptions are never ready even when you phone to check up on progress when you arrive they have not been done. The queues are massive and the waiting times are ridiculous. They have recently stopped giving out peptac as prescribed. Been told to tell my GP to prescribe something else or get a paper prescription for that to go somewhere else. I'm considering going somewhere else for all of it they service is that bad. Its a shame because being so close to the doctors surgery is convenient.