Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Awful service long waiting times

I recently waited over an hour for a prescription that my GP sent through two days earlier. It was absolutely packed with people and no where to sit. Everyone was in the same boat and somewhere there when I arrived and still waiting when I left. Why ask for time to have the prescription ready yet nothing is ever ready and waiting. Awful!