Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Pharmacy


Waiting time for prescription

I had a telephone appointment with my GP who sent the prescription direct to the pharmacy. I was told it would be ready to collect the next day. Knowing what they are like at that chemist I left it an extra day. When I went to collect it I was in there for over an hour. Nothing is ever ready and waiting in there. I'm 75 years old and waiting around for that length of time is just ridiculous. There must be something wrong with their system.