Croft Medical Centre

Never had a problem with this practice always get an appointment as long as I put the effort in and call at 8. Staff and doctors are friendly. You have to wait on the phone to get through but thats the same in most places.

Reception is never the greatest experience.
However the doctors, and nurse practitioners are in general ok at there job. Never had an issue all my issues lay at reception.

Always ring up, never can get booked in, waiting ages to try and see a doctor.
In the four years of me moving house I’d say I’ve been 5-6 times to the doctors if that, because I physically can’t get in with them at all. There’s times where I really needed to see someone and I’ve just been turned down.

Never had issues with any doctors, always been good. Don’t like having to tell the receptionist what’s wrong though. None of their business. During covid, yes annoying to have to do it by phone but still get the treatment or advise that I need and have been able to get a face to face when needed. It’s hard to get an appointment at times but I know it’s due to the amount of patients they have.

Receptionist think they own the place and are highly disrespectful
Can never get an appointment even if covid wasn't around

its disgusting that you have to tell the receptionist what's wrong with you before they give you an appointment or call back, if you don't they you will not get an appointment, most of the time you can't get an appointment, very bad surgery

Since covid has been around the practice are not seeing patients even though Boris Johnson said still go to see your Gp. Had a few phone consultations,and they've diagnosed things without even seeing me.

Considering we are in a pandemic i thought the service and treatment i received was quiet good , except having to stand out in the cold .

Given a telephone appointment at 08:20. Forgot my 2 year old daughter and rang the next day and ‘apologised’.

Can never get an appointment, phone lines are always busy or in a queue longer that 30 minutes. Service depends on who greets you on reception. Only 1 really helpful receptionist but hardly see her on reception now. A VERY small number of staff are helpful. Level of care depends on which Dr you see. Dr Baker & Dr Hayles are very good, rarely get to see them though