Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Worst practice ever

I have now changed from these doctors, they are a disgrace. I was refused medication during lockdown that I’ve been prescribed for life by the hospital because it wasn’t essential. When 111 called the practice to say I need my medication they simply told them I was lying and didn’t need it. (My notes were changed to reflect what they said, I still have the screen shit of what was originally written) The receptionist are rude, you cannot get an appointment and it seems to be pot luck if you do get to see a doctor. I am disgusted this has not been investigated further. Need to be revamped and a lot of people need replacing, it’s lucky i changed GP as I was severely ill 9 months without treatment.