Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Can never get an appointment

Could hold the line at 8am every single morning and still be told you can’t get an appointment, even in mental health crisis. Told to wait until 8am the next morning. Only good thing about that practice is the healthcare practitioner [Name]. Has helped me through ALOT. Always very caring and takes time to actually listen and take notice. Especially when it comes to mental health.