Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


failed appointment

i managed to get a telephone appointment with the nurse for my daughter about going on the pill. booked it for after 4pm as she isnt home from school till then, they called her while she was still in school, twice, as she couldnt answer was told to rebook. i call and theyre saying they wouldnt have offered an appointment so late. yes they did, they need to check thier recordings they use for training purposes for proof. now she has to wait another week.