Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Impossible to get an appointment

On a number of occasions we have tried to get through to get an appointment for our children and ourselves. Start dialling at 8am to sit in a queue for 30 mins to be told no appointments. Even if urgent for kids (inc a baby) we get told try again tomorrow. We end up calling 111 and treated at urgent care more often than not not