Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Never can get an appointment

Called numerous amounts of times, either no appointments or the phone gets put down. Called a couple weeks ago and they finally answered the young girl on who answered put the phone down on me as soon as I said “ I’ve been trying to get an appointment for weeks now…” didn’t even finish what I was saying. Drove down there to explain what just happened to be told, “sorry not sure who that was”. Still no better off. Then we wonder why hospitals are so full.