Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


It's impossible to have an appointment

It is impossible to book an appointment and if you are lucky to have one it's by phone. So how can you show or explain your symptoms. My last two appointments the doctors said it's normal and I have ended up admitted in the hospital, one of the situations with a kidney failure. This year my experience with a midwife was absolutely terrible. Her first phrase to me was "I shouldn't see you". She didn't care about me and everything that I was complaining she was only saying "it's normal". I was the one asking for vaccines and asking about the other stuff that it should came from her. Also she lied to me about pre natal classes and other stuff. In overall this GP is absolutely a joke and a nightmare.