Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Too hard to get an appointment

I had an appointment at City Hospital for a nerve conduction test on my hands back in July. I waited 4 weeks before chasing the results. When I did call I was told my results are on the system but are yet to be reviewed. I asked to speak to a doctor but was told to call up after 8am and make an appointment for the doctor to call me back. I have tried to get through numerous times but end up being too far down the queue to secure an appointment. Losing my temper doesn’t benefit anyone so I just end up forgetting to call and chase them again. I just want my results and to move forward with treatment. I work, so only have the opportunity to try and get through twice a week.