Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Croft Medical Centre


Impossible to speak to doctor

Phoned doctors after 45 minutes on hold gave up, spoke to pharmacist at chemist was told I needed to see a doctor. I called into surgery, receptionist said no phone appointments and to phone the following morning. I tried phoning following morning gave up after nearly an hour on hold. I phoned 111 yes I had to wait, but someone phoned me back and I was given an appointment at the badger clinic at Hurst lane, castle Bromwich. They were very good and helpful, I had an infection in my leg which the doctor said needed strong antibiotics.